Assessing Users Satisfaction and Experience on Academic Websites: A Case of Selected Nigerian Universities Websites

Abstract

Webometric seeks to assess the convenience as well as experience of users, as they interact with web- based system. Businesses use websites as means to present their deliverables to a larger audience. The aim of which is to change, refocus and reshape a user’s image of an organization. Today, it has been extended to facilitate activities such as recruitment etc. We investigate usability of selected Nigerian Universities based on expert review guideline with a focus on the Federal University of Petroleum Resources Effurun (FUPRE), compare the scores achieved in each criterion among selected university websites. Result shows common strengths, common weakness, unique strengths and unique weakness of these university websites. Some websites were found to have unique characteristics which separated them from the other ones. Most university websites successfully ensured that the trust and credibility section as well as their homepages received the highest scores in their usability analysis. Some of the sites on the contrary, struggled to ensure good search usability and form, and data entry criteria, as many of the websites did not even include the mentioned essential functions in their web design. Findings suggest that even the top ranked universities have websites which is lacking in some different website usability areas. Index