Managing Online Learning

Abstract

The aim of this chapter is to set out some of the key issues in the design and delivery of online modules, considering the relationship between pedagogy and technology. The transformation model, which is often applied to operations and performance management, is used as an organising framework for discussing the implications of this approach to design, delivery and evaluation of an online module. While this chapter has been authored having in mind specific modules, the issues discussed here are generic to online modules/programmes. Viewing online learning as a transformation process focuses on inputs, operations and desired outcomes. The optimisation of these components requires a learner-centred design, which accentuates the need for evaluating regularly the online learning system and identifying pedagogical and technological areas for improvement.