The Effects of Work-from-Home Policies on the Morale of Business Process Outsourcing Employees

Abstract

Due to the COVID-19, remote and hybrid working adaptation has become a phenomenon in the Philippines. It became more prevalent during the pandemic, forcing a new work system adaptation. Offering flexibility as the main solution for distance and health safety, most employees were sent to work from home. Their morale is affected by several issues, including their environment, lack of communication and engagement, and work-life balance. This further includes the struggles experienced from equipment ownership and network issues that effect the performance and productivity of employees. The BPO industry is characterized by high demand and frequent changes, it depends on the needs, current state of the community, or new company policies that may be implemented. This study attempts to determine how remote working in Business Process Outsourcing (BPO) organizations affects corporate management and employees in the long run when it comes to performance, productivity, overall health, balance, and the obstacles and elements that can impact their overall morale. This study also aims to provide a different perspective about company-related work systems, highlighting various changes in handling employees and accomplishing work in the new century