Kegiatan Media Relations Mayapada Healthcare Group dalam Membentuk Citra Mayapada Hospital

Abstract

Hospitals are health institutions such as other institutions that engage with media (media relations). Mayapada Healthcare Group is one of the groups that handle several hospitals Mayapada make connections with the media in order to help the formation of the desired image (wish images) the institution. Public Relations Division of the Mayapada Health Care group has just conducted media relations for a period of 1 year. The purpose of this study is to describe the process and implementation of Mayapada Healthcare Group media relations activities in an effort to form the image of Mayapada Hospital. The theory used in this research is media relations and image. The research method uses a qualitative approach with data collection through in-depth interviews from informants. The results of this study illustrate that the results of media relations form the image as Mayapada Hospital expectations, namely as a hospital that has a unity of good and complementary, seen from the factors of physical identity, non-physical identity, quality results, quality and service , and activities and patterns of relationships based on news about Mayapada Hospital Keywords: Media relations, image, hospital