The Effect of Total Quality Management (TQM) on Productive Behavior of Small Industries of Cibaduyut Shoes

Abstract

Small and medium entreprises (SMEs) have a role and contribute todevelop the national economy of Indonesia. Therefore, SMEs are requiredto improve quality of products so that can compete well in domestic andglobal market. The main objective of this study is to explore thepotentials and constraints that occur; thus will be able to become amodel for advancing small industries performance of Cibaduyut shoes. Theresearch was be conducted in the center of Cibaduyut shoes because thatarea became one of tourist destinations of domestic and foreign. Thestudy is designed by using descriptive and verification method.Respondents are owners or managers small industries of Cibaduyut shoes,with a total sample of 30 entreprises. The data required are primary andsecondary data. Data retrieval technique is to study literature,interview using questionnaires, and observe. The data were analyzed byusing descriptive analysis and path analysis using IBM SPSS Statisticsverssion 22. The research result indicates that total quality management(TQM) affects 71.7% on productive behavior the Cibaduyut shoesindustries at the level of 95%, positively and significantly.