Resident Satisfaction in Eco-Friendly Housing: Informing Sustainable Decision-Making in Urban Development

Abstract

The study examines how design quality, indoor air quality, and energy efficiency affect customer satisfaction in eco-friendly houses in Shanghai, China. Further, it examines how environmental awareness mediates community participation and resident satisfaction. A stratified sampling technique is used to collect the data from 742 eligible respondents in public and private eco-residential complexes. The results show that design, air quality, and energy efficiency improve customer satisfaction. At the same time, community engagement partially mediates these correlations, stressing the importance of social cohesion in enhancing residential area quality. Environmental awareness moderated the effects and boosted the happiness benefits of energy efficiency and indoor air quality. This research uses a comprehensive framework that includes psychological, environmental, and social components to make it stand out. Instead of studying green housing benefits in general, it accomplishes this inside China’s urban sustainability program. The results help policymakers, urban planners, and housing authorities make megacity green housing more desirable and livable.