The Influence of Perceived Organizational Support on Job Satisfaction with Employee Engagement as a Mediating Variable: Study on State Civil Apparatus (ASN) at Secretariat of Presidential Advisory Council

Abstract

The aim of this study is to investigate the relation between the perceived organizational support and job satisfaction by using employee engagement as a mediating variable. This research is conducted in Secretariat of Presidential Advisory Council. Furthermore, the quantitative approach is used in this research. The data is collected by distributing questionnaires to 62 respondents and analyzed through SPSS version 25 using the PROCESS. The result of this study indicate that POS has no direct effect on employee's job satisfaction and has an effect if it use employee engagement as a mediating variable. It was also found that employee engagement has a full mediator function between POS and job satisfaction. For this reason, the Secretariat of Presidential Advisory Council must pay attention to POS in the organization as one of the supporting factors to increase employee engagement and job satisfaction, which in turn will have an impact on the high performance of employees and the organization. Keywords-Perceived organizational support, employee engagement, job satisfaction, state civil apparatus I. INTRODUCTION Public services are activities or series of activities in the framework of meeting service needs in accordance with statutory regulations for every citizen and resident of goods, services, and/or administrative services provided by public service providers [1]. Basically, the quality of public services can be a measure of government performance, both the central and regional governments and this can be assessed and felt directly by the community. For this reason, efforts that an organization can undertake in order to provide maximum service quality, a healthy work organization is required which is supported by qualified and competent apparatus human resources in the administration of the state and development. Many things can be done by an organization in order to be able to improve the quality of human resources, one of