Enterprise Resource Planning governamental: A percepção dos servidores atuantes no Projeto Ciclo do Ministério da Justiça quanto à implementação

Abstract

Undoubtedly the implementation of integrated management systems is already consolidated in private sector, however in public companies is relatively recent and innovative. In 2009, the Ministry of Justice, MJ, was one of the pioneers in establishing a partnership with the Federal University of Rio Grande do Norte (UFRN) for a development of integrated management systems. In the course of implementation processes arises the need to identify whether the agreement has had the effect that was intended and also, it is pertinent to analyze the implementation of an ERP into a public company, considering that there is a tendency to repeat in other government institutions. The main objective of this paper is to identify the users’ perception regarding the process of implementation of integrated management systems linked to the Project Ciclo/MJ, emphasizing its benefits and challenges. In order to achieve the objective of the research was carried out an quali-quantitative research, whose technical procedure used was the case study. It was found that users of the system acknowledge its importance as a decision-making aid; they are aware of their role in the implementation process and that information technology (IT) is crucial to achieving improvements in processes. Also there are advances that an ERP can provide for the government-owned enterprises, especially the planning and reliability of information.