Airport Simulation Based on Queuing Model Using ARENA

Abstract

The check-in process for passengers using the airport takes a lot of time for departure and a considerable delay is delayed until the total boarding time. At the airport, a variety of systems are available to provide passengers convenience, such as self-check-in kiosks and automatic immigration screening, to assist passengers with rapid procedures. Therefore, this paper developed an airport simulation for efficient operation of unmanned systems such as self-check-in kiosks and automatic immigration screening. This simulation is a simulation until passengers enter the airport and pass through the security screening Point. The development tool was developed using ARENA Simulation and modeled using queuing theory. Based on the developed simulation results, the airport can establish an unmanned system operation plan of the airport.