Journal ArticleOPEN ACCESS

Hospitality Experience: An Introduction to Hospitality Management

  • Lashley C
Journal of Tourism Futures (2015) 1(2) 160-161
DOI: 10.1108/jtf-12-2014-0008
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Abstract

… Keywords: Hospitality management, Tourism, Leadership, Service quality, Guest experience, Service styles … Adding value to the customer experience introduces some useful insights into the basic concepts associated with service presentation and delivery …

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APA

Lashley, C. (2015). Hospitality Experience: An Introduction to Hospitality Management. Journal of Tourism Futures, 1(2), 160–161. https://doi.org/10.1108/jtf-12-2014-0008

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