Navigating Smart Quality Adoption: Challenges and Success Factors for Taiwan’s Manufacturing SMEs

Abstract

In the face of global competition, SMEs (Small and Medium Enterprises) in the manufacturing industry must implement creative strategies to ensure product quality. The transition from traditional to smart manufacturing is critical for optimizing processes, improving quality, and enhancing efficiency and competitiveness. However, SMEs face numerous obstacles in this transition due to the complexity of industrial structures and the involvement of various stakeholders. To address these challenges, this study investigates the current state and key dimensions necessary for the effective adoption of smart quality practices among Taiwan’s SMEs. The research identifies both the motivations and barriers to adopting Smart Quality, as well as the impact of Smart Quality on organizational performance, providing managers with insights to guide their implementation efforts. Using a hybrid approach of the Analytical Hierarchy Process, Delphi method, and SWOT analysis, the study evaluates eight key dimensions critical to smart manufacturing implementation. The findings reveal that financial resources, a skilled and competent workforce, and strategic tactics are the primary determinants of the successfull smart manufacturing in Taiwan’s SMEs. This study offers detailed insights into the practical application of Smart Manufacturing and Smart Quality frameworks, offering valuable guidance for managers and practitioners to prioritize efforts and maximize the benefits of Smart Quality in their organizations.