Intra-Organizational Communication in Project Management Under COVID-19 Conditions: A Longitudinal Case Study

Abstract

Purpose: The aim of the paper is to identify and evaluate changes in intra-organizational communication in project management arising from the COVID-19 pandemic in 3 specific areas: advanced forms, vertical direction and functions of communication. Design/Methodology/Approach: This aim has been achieved through theoretical considerations and empirical research conducted as a longitudinal case study of Apator company from Poland. On the basis of literature review 3 research questions have been posed. As a detailed research method, participant observation of 6 teams implementing projects within the matrix structure was used.. Findings: Research has shown that the COVID-19 pandemic caused a sudden and permanent popularization of advanced forms of intra-organizational communication among employees and project managers of the studied organization. Crisis situation had the greatest impact on intra-organizational communication at the lowest levels in project management. COVID-19 pandemic conditions also triggered an increase in the instructional, motivational and integrational functions of intra-organizational communication in project management. Practical Implications: The results obtained can serve as a benchmark for other enterprises analyzing dynamics of their response to COVID-19 pandemic conditions. Originality/Value: The results significantly extend discussion and provide new insights on team work organizational flexibility, resilience and agility under conditions of uncertainty and crisis.