Profile and preferences users of doctors consultation application in Indonesia

Abstract

Researchers in healthcare predict the need for healthcare applications will grow rapidly. In Indonesia, doctor consultation applications began to emerge, but research on doctor consultation application still a few. The purpose of this study was to identify the user profile and preferences for doctor consultation application in Indonesia. The data were collected using an online questionnaire via Google Form that consisting of 3 parts: user profiles, user preferences, and doctor consultation application. There was 129 response and only 111 can be used. SPSS version 24 was used to test validity and reliability, descriptive data, cross tabulation, multi-response calculation, independent t-test. Consensus calculation used to find the preference of doctor consultation application in Indonesia. The results show that there are 6 most important factors that developers of doctor consultation application should consider. The most popular applications are Alodokter and Halodoc where Halodoc is a leader in doctors consulting application, so developers can make these two applications as a reference. The developer can target the market using user profile from this research. In addition, the features that should be in the application are the features of consultation (chat), disease information, purchase and delivery of medicine, and consultation (call).