Evaluation of bus transfer stations from the passenger's point of view

Abstract

Bus transfer stations play a key role in the overall performance of the public transport system. Within the framework of this paper the profile of passengers who use bus transfer stations together with their evaluation of the services and infrastructure provided at these stations is presented and discussed. In addition, results concerning the overall evaluation of the Public Transport system are also presented. These results are obtained through the use of questionnaire-based surveys that took place in the city of Thessaloniki, Greece. Results have shown that passengers' priorities vary according to whether they are car owners or not. Results also show that the provision of information is much more important to passengers at bus transfer stations than to the rest of the bus passengers.