Not for the faint of heart! a new approach to serials management

Abstract

A growing number of libraries acquire more and more of their serial publications in electronic format. This often necessitates new workflows or revised processes for ordering, renewing, and ensuring delivery of serial-based content. The Online Computer Library Center (OCLC) conducted research during the first half of 2010 on how best to understand these new user needs and how they might be combined into a single, integrated, serial, and electronic product workflow. Presenters shared the findings from this research, as well as artifacts such as mental models, flow models, and cultural models gathered through processes known as contextual inquiry and mental modeling. © The North American Serials Interest Group.