Analysis of Perception, Attitude, and Quality of Service on Patient Satisfaction at the Registration Place of the Kesambenkulon Health Center, Kediri

Abstract

Background:Understanding the patient's needs and wants is an important thing that affects patient satisfaction. The purpose of this study is to analyzethe influence of perceptions, attitudes and quality of service on patient satisfaction at the registration of the Kesambenkulon Health Center. Subjects and Method: Across sectionalstudyconducted atKesambenkulon Health Center, from August 19 to September 4, 2022.Asample of 105 respondents was taken by a simple random sampling.The dependent variable waspatient satisfaction. The independent variables are perceptions, attitudes and service quality.Data were analyzed using a multiple linear regression.Results:Perception (b= 0.23; 95% CI= 6.12 to 8.13; p<0.001), attitude (b= 0.43; 95% CI= 5.65 to 7.84; p= 0.002), quality service (b= 0.15; 95% CI= 4.84 to 7.59; p= 0.002)were significantly associated with patient satisfaction at the Kesambenkulon health center registration (adj. R2= 81.2%).Conclusion:The researcher believes that understanding the patient's needs and desires is an impor-tant thing that affects patient satisfaction. Satisfied patients are very valuable assets because if patients are satisfied they will continue to use the services of their choice.