Enterprise Systems in the Public Sector: Driving Forces and a Conceptual Framework

Abstract

This paper provides an understanding of the driving forces in enterprise systems (ES) implementation in the public sector. The data in this multi-case study were collected in semi-structured interviews of City Hall employees in Poland, representing diverse levels of experience and authority. Based on these data, we identify six key concepts in ES public sector implementations and propose a conceptual framework to serve as guidance for implementation projects and provide a foundation for further research.