The Role of Servant Leadership and Work Motivation on Organizational Citizenship Behavior: Evidence from Indonesian Generation Y Employees

Abstract

The purpose of this study is to find an effort to increase organizational citizenship behavior of Generation Y employeesthrough the identification of the influence of servant leadership and work motivation. This research wasconducted on Generation Y employeesare governmental officers aged 23 -43 years at Bogor Regency. The research sample was 86 persons of generation Y from 3 agencies and 11 offices at Bogor Regency. This research uses a quantitative approach and is completed by a qualitative approach through the Delphi technique. The findings revealed that servant leadership has a significant and positive effect on OCB of generation Y, work motivation has a significant and positive effect on OCB of generation Y, servant leadership and work motivation has a significant and positive effect on OCB of generation Y. The results of quantitative and qualitative research conclude that the improvement of the organizational citizenship behavior (OCB) of Generation Y employeescan be done through strengthening servant leadership and work motivation.