Digital labour platforms and the redefinition of work: Opportunities and challenges for workers

Abstract

This chapter explores the opportunities and challenges for workers on digital labour platforms, based on surveys conducted with some 12,000 respondents globally. It presents a first major overview of the worker experience on digital labour platforms in multiple sectors and countries, with regard to access to work, earnings, working time, social protection, and occupational safety and health. It also focuses on how digital labour platforms use algorithmic management practices to manage and evaluate workers and its impact on the working conditions of the workers. Finally, it discusses the role of platform design in shaping the worker experience in the context of non‐discrimination issues.