EMOTIONAL INTELLIGENCE AND JOB PERFORMANCE OF MAURITIAN EMPLOYEES IN THE ERA OF TRANSFORMATIVE MARKETING

Abstract

The purpose of this study is to examine the effect of emotional intelligence on job performance among Mauritian employees in the private sector. Furthermore, the study examined whether job satisfaction is a significant mediator of the relationship between emotional intelligence and job performance. This study was based on primary data survey through online questionnaires sent via Google Forms in Mauritius nation-wide. 75 responses were collected and analyzed using factor analysis and partial least squares – structural equation modelling (PLS-SEM) techniques. The findings indicated that emotional intelligence did not have a direct, positive and significant effect on job performance. However, emotional intelligence had a positive and significant effect on job satisfaction. This study also established that job satisfaction is a mediator between emotional intelligence and job performance. The findings of this study will be useful for the Human resources department of private companies as well as the Human Resource Developmental Council of Mauritius for the design and implementation of training programs.