Information architecture in the context of health information: an analysis of the Brazilian Covid-19 website

Abstract

Introduction: this paper assesses the home page of the digital informational environment of the Brazilian federal government website on COVID-19 from the perspective of information architecture. It aims to contribute to effective information retrieval for the informational subjects that browse this environment. Method: a qualitative, exploratory, and applied study uses the netnography as a method for the investigation and description of the object of study. Results: we found five positive points and five negative points in the studied digital information environment. As an example of the positive points, the website presents a panel with updated news on the topic and as an example of the negative points the omission of data and a search box on the home page. Conclusions: Based on the results, a wireframe for the home page of the COVID-19 website in Brazil is proposed.