KAJIAN SISTEM ANTRIAN PADA COUNTER KASIR DOMINO’S PIZZA MENGGUNAKAN MEAN VALUE ANALYSIS (STUDI KASUS: DOMINO’S PIZZA GAJAH MADA PEKALONGAN)

Abstract

Queuing is the phenomenon that occurs when a service needs more than it can handle. This phenomenon is common in many places, such as restaurants. Attempts to analyze the behavior of queuing systems are called queuing system studies, one of which is the use of mean analysis (MVA). MVA can be used when arrival and service times do not follow an exponential distribution. The case study is the queuing system of Domino's Pizza Gajah Mada Pekalongan, which has two counters and took seven days to observe. This study aims to apply MVA and determine performance measures for queuing systems. In this study, MVA can be used because the arrival-to service time does not follow an exponential distribution. The resulting cue model is (Gamma/GEV/2). (GD/∞/∞) and utilization is 0.43045. The average customer queuing and in the system are at most one customer. The average time to queue is 31.80336 seconds, the average time to complete a service is 321.0971 seconds, and the probability that the system isn’t busy 0.39816 or 39.8%.