Abstract
No doubt, user experience (UX) has become of high relevance within the HCI community. Within this paper, we present initial results from a qualitative study on UX in the factory context, more precisely in a semiconductor factory. We highlight the challenges of performing UX research in this particular context and the usefulness of probes for collecting feedback from operators in the factory context within in a limited timespan. The results provide an initial rich description of the operator's everyday experiences in a semiconductor factory. From a designer's point of view, this allows for a more empathic interaction design informed by a subjective operator perspective. © 2011 IFIP International Federation for Information Processing.
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Obrist, M., Reitberger, W., Wurhofer, D., Förster, F., & Tscheligi, M. (2011). User experience research in the semiconductor factory: A contradiction? In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 6949 LNCS, pp. 144–151). https://doi.org/10.1007/978-3-642-23768-3_12
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