COMPETENCY REQUIRED BY MEDICAL TRAVEL FACILITATORS IN MEDICAL TOURISM INDUSTRY

Abstract

The field of medical tourism is rapidly expanding, and medical travel facilitators play an increasingly significant role. These facilitators are in charge of supporting individuals seeking medical treatment overseas by managing all elements of their trip, including booking appointments with healthcare specialists and arranging travel logistics. To guarantee that medical travel facilitators have the essential competencies to perform their jobs effectively, a complete literature evaluation is being done to create a competency framework for this position. Furthermore, the job of hotel general manager is critical in the hospitality and tourist industries, and a comprehensive and relevant leadership competency framework is required to ensure that persons in this role have the necessary skills for success. While competency models have been effective for management development in this business, they frequently focus too narrowly on leadership behaviours that improve staff service performance and customer satisfaction. To solve this challenge, a "serviceleadership" competency model is being created expressly for the hotel and tourist sectors.