Data management and AI in e-government

Abstract

Similarities and differences between large companies and e-government data management are discussed. The major issue of e-government systems is the human face, i.e. the citizen-administration dialog. Openness vs. individual and administration procedure security are delicate legal and technological problems. A regional experiment is reviewed that applies three languages: natural language of the citizen, formal one of the administration and quasi-natural one of the dialog. Natural language understanding is a special feature using subject-oriented closed-world vocabularies and scenarios. The combination provides a decision support especially dedicated to the citizen.