I-TOE- The New Conceptual Framework that Deconstructing Concept of Trust in E-Government that Affects Usage of E-Government

Abstract

The widespread usage of ICTs has led to the inevitable evolution of services offered by the government to upgrowth of e-government. The e-government success requires the usage of these electronic services by citizens. Several challenges have been identified that limit the usage of e-government. In this context, many researchers argued that trust is one of the multiple influential determiners of the usage of e-government among users. An investigation of trust relative to the e-government usage among users is still lacking. The goal of this study is to propose a research work that provides a nuanced realization of the constructs of trust that impact the usage of e-government among users. For this purpose, the factors that contribute to trust will be analyzed using an integration of two theories namely the UTAUT2 and TOE, the integration of UTAUT2 and TOE is known as I-TOE. The integration of the two theories will offered a comprehensive understanding of factors of trust that impact the usage of e-government. Our study adopt a quantitative research method to examine the determinants (variables) that have an important impact on trust, which eventually result in the enhanced usage of e-government. A random stratified sample was used in this pilot study, consisting of students studying abroad and employees working in Iraq, spatially in the Ministry of Higher Education and Scientific Research to test the instrument. The outcomes of this study will be used to ascertain the reliability of the questionnaire and the clarity of its items to develop a multidimensional trust that enhances the usage of e-government amongst users.