E-governance in South Africa: are we coping?

Abstract

Governments in developed as well as developing countries are making increasing use of electronic governance to interact and communicate with one another and with their citizens, as well as to deliver more effective services. In developing countries such as South Africa, where social and developmental challenges are acute, it is particularly important to develop well-articulated public policies and ICT plans that will promote effective e-governance. This article evaluates the current and imminent efficacy of e-governance in South Africa.