Technology Acceptance Model for Mobile Health Systems

Abstract

The purpose of this paper is to explore the factors that influence health-related consumer’s acceptance to use the mobile technology as a tool for receiving healthcare services. Based on technology acceptance model (TAM), this paper provides a better understanding of antecedent of key acceptance constructs (e.g. intention to use, perceived usefulness, perceived ease of use). The proposed research model and hypotheses validated and tested with data collected from 302 Egyptians and Yemenis patients, health professionals, and general health users. The results are analyzed using a number of statistical techniques including partial least squares. The key findings obtaining from the results of the three surveyed stakeholders reveal that: (1) ninety percent are indented to use mobile health services. (2) While intention to use has greatly influenced by perceived usefulness, the impact of perceived ease of use varies. (3) Perceived value, perceived ease of use and portability factors are significantly affect perceived usefulness. (4) Self-efficacy and technology anxiety have a great impact on perceived ease of use. (5) The impact of the rest of the suggested factors ranged from medium, low, and insignificant. The research made an in-depth exploration and examination of the factors that influence user’s intention to use mobile health services focusing on technological, cultural, organizational, political, and social aspects whereas most of the previous studies considered only one or two aspects together. The proposed model can be applied to assess mobile health user’s acceptance, thereby help mobile health developers and providers to develop better mobile health applications that meet the needs of the potential users.