Continuous Performance Evaluation for Business Process Outcome Monitoring

Abstract

While a few approaches to online predictive monitoring have focused on concept drift model adaptation, none have considered in depth the issue of performance evaluation for online process outcome prediction. Without such a continuous evaluation, users may be unaware of the performance of predictive models, resulting in inaccurate and misleading predictions. This paper fills this gap by proposing a framework for evaluating online process outcome predictions, comprising two different evaluation methods. These methods are partly inspired by the literature on streaming classification with delayed labels and complement each other to provide a comprehensive evaluation of process monitoring techniques: one focuses on real-time performance evaluation, i.e., evaluating the performance of the most recent predictions, whereas the other focuses on progress-based evaluation, i.e., evaluating the ability of a model to output correct predictions at different prefix lengths. We present an evaluation involving three publicly available event logs, including a log characterised by concept drift.