Best Practices for Strategic Human Resource Management in a State-Owned Enterprise: A Case Study of PT Pelabuhan Indonesia

Abstract

This case study explored the strategic human resource management (SHRM) practices at PT Pelabuhan Indonesia (Pelindo), a state-owned enterprise in Indonesia. The focus was on employee training and development, specifically the effectiveness of the Learning Design initiative in aligning employee training with business objectives. The research used a qualitative approach, conducting interviews with employees across various departments to gauge their capabilities and alignment with the HR training strategy. Secondary data sources were also utilized. The findings from the TWOS Analysis provide strategic insights into the strengths, weaknesses, opportunities, and threats associated with Pelindo's HRM training and development management plan. These insights can inform managerial decisions and strategies to enhance the effectiveness of the Learning Design initiative. For instance, the analysis reveals the importance of investing in technological infrastructure and improving communication channels to enhance e-learning initiatives. Furthermore, it highlights the need for a flexible and adaptive HRM strategy to respond to changing market conditions and regulatory changes. By addressing these strategic issues, managers can foster a skilled workforce and enhance employee knowledge, skills, and efficiency. However, areas for improvement were identified, including customization, technological infrastructure, and communication channels. By effectively engaging with stakeholders, Pelindo can address these issues and further enhance its SHRM initiatives. This research carries potential implications for HR practices in other state-owned enterprises, highlighting the importance of strategic alignment in training and development.