ICIS Panel Summary: Should Institutional Trust Matter in Information Systems Research?

Abstract

This paper summarizes and expands the panel on “Should Institutional Trust Matter in Information Systems Research?” that was presented during the ICIS 2005 Conference in Las Vegas. The panel was co-chaired by Paul A. Pavlou of the University of California and by David Gefen of Drexel University. The panelists were Izak Benbasat of the University of British Columbia, Harrison McKnight of Michigan State University, Katherine Stewart of the University of Maryland, and Detmar W. Straub of Georgia State University. There were about 150 people attending the panel and taking part in the lively discussion that pursued. Due to the interest the panel aroused, this paper expands on the topics discussed and presents them in a much broader perspective in a set of appendices.