O processo de compras e o desafio da etapa do planejamento: o caso da Universidade Federal Rural de Pernambuco

Abstract

The object of this study is the planning stage of the purchasing process of the Federal Rural University of Pernambuco. It analyzes the purchasing process to understand the reasons why the university does not plan its purchases and, as a consequence, generate fractional purchases, without a feasible execution schedule. More specifically, it investigates the causes of the bottlenecks that occur during the planning phase, and it prioritizes the main causes related to the impact that the planning stage exerts on the problem. It also proposes actions to solve such problems. Due to its participatory and practical nature, the action-research method was adequate for the development of the study that required the participation of the servers. By using the Ishikawa diagram, five main causes were identified and through the use of the 5W2H technique actions were suggested aiming at the improvement for each of the causes found.