Estudio de ITIL V3 para el servicio de telepresencia

Abstract

In developing the following article a proposal is made to implement the best practices of ITIL v3, identifying the importance of incident management and management of Telepresence service availability. (English) [ABSTRACT FROM AUTHOR] En el desarrollo del siguiente artículo se realiza una propuesta para implementar la mejores prácticas de ITIL v3, identificando la importancia de gestión de incidentes y gestión de disponibilidad del servicio de telepresencia. (Spanish) [ABSTRACT FROM AUTHOR] Copyright of Puente: Revista Científica is the property of Universidad Pontificia Bolivariana, Seccional Bucaramanga and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)