The Effect of work Conflict and Job Stress on The Human Resources Performance (Case Study: Maintenance & Engineer Division at PT. Paiton Operation & Maintenance Indonesia)

Abstract

PT. Paiton Operation and Maintenance Indonesia is a business enterprise engaged withinside the subject of steam energy technology and is the most important in Indonesia. In carrying out the company's operations, there are obstacles that can trigger internal conflicts due to a decrease in incentives for employees of the Maintenance and Engineer Division. This makes employees feeling unappreciated, experiencing stress at work, and very little employee involvement.The purpose of this study was to determine the effect of a work conflict and work stress on the performance of the Maintenance and Engineer Division employees at PT. Paiton Operation & Maintenance Indonesia. Data collection was carried out by distributing online questionnaires with a complete of 107 personnel blended from the Maintenance and Engineer Division. Data analysis in this study used the Partial Least Squares Structural Equation Modeling (PLS-SEM) method of Smart PLS. According to the findings of this research, work conflict has a positive and significant effect on employee performance. The research findings also proved that job stress does not affect employee performance. The results of the study provide recommendations and managerial implications based on the analysis in this study so that the company can implement and prioritize the quality of human resources to maximize employee performance.