Strategic action: Information architecture in platform migrations

Abstract

Editor's Summary Information architects (IAs) have a strategic role to play, especially in firms that appreciate the need for clear and efficient user experiences. To support the end user, information must have value and be organized and understandable. An information domain model is a useful starting point to set the parameters of an organization's collection of online information resources. It provides a shared basis for stakeholders to analyze and discuss the domain, working toward a common and well‐developed mental model and foundation for information architecture work. For the IA, it becomes the basis for sorting and mapping pieces of information during a platform migration or other transition. The IA's focus is on deep understanding of content to define and strategically manage knowledge units. Developing and implementing an information domain model supports the goal of enhancing the user's experience through content structure and findability.