Switching to Electronic Government through Transformational Leadership: Implications of Multichannel and Digital Divide

Abstract

It is observed that to switch from the manual government processes to Electronic processes can put a huge impact in regulation of government processes, not only for the ease of government servants but also to make an effective communication mode among those processes that are taking place between government and common man. Electronic government cannot be implemented unless our leadership open heartedly accept the technological changes which will occur after adapting the electronic processes, this leadership is transformational leadership. The purpose of implementing Electronic Government is to make use of information technology not only in Government sector, but also to bring technological change in organizations by introducing new technical skills for improving service delivery, democratic processes and capacity building which provide strength and support to the Government policies. Previously government servants always work through traditional channels like front desks or telephones to fulfill customer requirements which is costly and time consuming. These consequences moved people away from digitization and automation. This study is based upon filling the gaps between E-Government and digital divide by utilizing the multi-channel services governed by transformational leaders. Results gathered through questionnaires have shown that transformational leaders along with digital channels have put a positive effect in switching from manual to Electronic Government processes. These aspects have increased the transparency, efficiency, accountability and security in Government processes.