A Usability Testing of a Higher Education Mobile Application Among Postgraduate and Undergraduate Students

Abstract

The advancement in technology has produced innovative applications for educational purposes. Numerous higher education applications have aroused in recent years. Therefore, it is essential to strive for a high usability application. This study presents a usability evaluation of a higher education mobile application in Universiti Kuala Lumpur. The study was conducted using a usability testing methodology based on ISO 9241-11 standard to measure three usability factors: effectiveness, efficiency, and satisfaction. Sixty-four participants from postgraduate and undergraduate programs were subjectively selected. The result reveals that the application is effective, efficient, and meet the users' satisfaction on its usability, with a satisfaction rate of 82.15%. However, several issues were highlighted by the respondents during the usability test. Therefore, despite positive results, several recommendations regarding improving the usability of the application were proposed in this study.