Direct from the horse's mouth: what bank employees feel about training and development programs in Indian banking sector

Abstract

Training has become a potential tool for development of skills and managerial attributes in employees. In the banking sector, specially, training and development programs have become a routine feature. The current study attempts to understand the perceptions of bank employees with respect to trainings. For this purpose a scale has been developed and consists of five dimensions: critical appreciation, soft issues, key outcomes, necessary suggestions and timing aspect. Regression analysis depicts key outcomes being the most significant factor while shorter duration of trainings are also important. Other key findings include expectations of trainees to be made partners in the learning process. The paper contributes to management field by helping understand what the bank employees want from a training program and its implications for managements particularly in banking sector. The applicability of the scale is also discussed towards the end. Reference to this paper should be made as follows: Mahmood, A. (2020) 'Direct from the horse's mouth: what bank employees feel about training and development programs in Indian banking sector', Int.