Journal ArticleOPEN ACCESS

Two decades of chatbot research in tourism and hospitality: Bibliometric analysis and future directions

  • Alhashmi S
  • Aboelmaged M
  • Abaker Hashem I
  • et al.
Sustainable Communities (2025) 2(1)
DOI: 10.1080/29931282.2025.2496475
N/ACitations
Citations of this article
38Readers
Mendeley users who have this article in their library.

This article is free to access.

Abstract

Chatbots are revolutionising how businesses operate, and the tourism and hospitality industry is no exception. These AI-powered virtual assistants can improve customer experience, boost efficiency,...

Cite

CITATION STYLE

APA

Alhashmi, S. M., Aboelmaged, M., Abaker Hashem, I., & Bilal, M. (2025). Two decades of chatbot research in tourism and hospitality: Bibliometric analysis and future directions. Sustainable Communities, 2(1). https://doi.org/10.1080/29931282.2025.2496475

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free