Transactional Psychological Contract and Organizational Citizenship Behavior of Commercial Banks in Bayelsa State, Nigeria

Abstract

This work studied Relational Psychological Contract and Organizational Citizenship Behaviour among employees within the thirteen (13) commercial banks listed on the floor of the Nigerian stock exchange, in Bayelsa state. The cross-sectional research design was adopted. A sample size of 338 was obtained from the population of 2,800. Using Spearman Correlation Coefficient to analyse the data, the following results were obtained: there exist a significant positive relationship between relational psychological contract and Organizational Citizenship Behaviour (altruism, conscientiousness and sportsmanship). Employees are loyal and committed to their banks and they go the extra mile to ensure they meet up with obligations and duties. Managers are advised to put in place training and development initiatives and be transparent in dealing with employees to broker sustained competitive advantage.