Citizen Adoption in E-Government Systems: A Meta Analysis

Abstract

Electronic government (e-government) refers to a system of information, communication, and interaction between government and its citizens. E-government adoption has been studied for more than a decade with several meta-analytic studies being produced in that time. This study is differentiated from prior meta-analyses as it splits the empirical studies into pre-adoption and post-adoption studies to allow a clearer model of e-government. The authors found different determinants and distinct models for pre- and post-adoption of e-government. In the two models (pre-adoption and post-adoption), trust is only related to pre-adoption studies. Originally, 98 studies were coded, but with the focus on pre-adoption and post-adoption, 53 were used in the final models as they contained the attributes of interest.