How can we cooperate better? The determinants of conflict solving competence in Polish pediatric nurses’ relations with parents of hospitalized children

Abstract

Background Our pilot study carried out at two Polish pediatric hospital departments revealed that conflicts with parents of hospitalized children represent the main concern of pediatric nurses. The aim of this study was to examine factors determining the conflict solving competence in pediatric nurses in order to develop effective communication training programs for pediatric ward staff. Participants and procedure A total of 78 pediatric nurses completed measures of occupational and perceived stress, conflict modes and competence in solving conflicts with parents of hospitalized children. Results The key factor influencing conflict solving competence was the level of perceived stress and supervisor support. Conclusions Systemic supervised activities aimed at reducing the level of stress, e.g. Balint groups or reflective supervision, could be helpful in mastering the conflict solving competences. Also a paradigm shift from the individual patient to his/her family considered as a patient could potentially improve nurse-parent relations.