A meta analytic review of emotional dissonance - It’s cause and impact

Abstract

Today, every organization has values, goals and objectives clearly communicated to employees, however the emotion of the organization is always downplayed and thereby is never accounted anywhere. In an organization, different employees have different emotions, which seldom align to organizations desired emotions. This difference in emotions is what we call emotional dissonance. This paper aims to understand emotional dissonance, its cause and impact on overall productivity of an employee as well as the role of emotional dissonance in improving the overall productivity of organization through employees. The study was carried out by reviewing the literature of past 19yrs from 1999 to 2017.Through the review of literature of past 19yrs the conclusion regarding cause, impact and ways to reduce emotional dissonance were drawn. It was evident through review that all the key organization performance indicators of employee which effect the organization efficiency were influenced by emotional dissonance and display norms of an organization, were found to be the major cause of emotional dissonance. It was also found that the emotional dissonance was not only confined to service sector job as per our preconceived notion, instead influenced the individuals irrespective of their location/sector they are working in. Hence it can be stated that emotions of employee are poorly managed and emotion demand of jobs are not appreciated. Thus, there is a strong need to work on ways to reduce emotional dissonance and to keep a check on it as there is very limited research on experience of emotions at work.