Good University Governance to Improve Student Service and Trust

Abstract

Good university governance is a concept of higher education systems higher education that sets goals, implements and manages good institutions physical, financial, human resources, academic and student achievement. The purpose of this research is to analyze the impact of implementing a good university governance (GUG) in an effort to improve student service and trust. Qualitative methods are an option in this study using an approach phenomenology, where data collection is done by interview techniques, studies literature, and study documentation on three informants. Data collection in research This is done by going directly to the research location and reviewing it with existing literature review. The results showed that the implementation of governance good university governance cannot immediately give trust to students without any tangible evidence that can be felt, namely excellent service.