Is the rise of AI technology scary for HR professionals? Balancing the replacement of employees' skills with AI

Abstract

The researchers used positivism to study the effects of artificial intelligence (AI) applications on human resource (HR) productivity through employee technical expertise. This study targeted employees in the health care sector in Jordan. This research used a self-reported questionnaire as the primary data collection tool. We developed this questionnaire by reviewing relevant literature and designed it electronically using Google Forms. The procedures followed in analyzing the initial research data included a series of procedures employing SPSS and AMOS software. The study results indicate that Artificial intelligence applications (AIA) produce a positive effect on HR productivity challenges (HRP) by interplaying the mediating role of employees' technical expertise (ETE) in the sector of the service industry. HR productivity challenges were the essential purpose of investigating the impact of Artificial intelligence applications through employees' technical expertise to decrease challenges and find a balance between the employees' skills and AI Apps implementation instead of replacing HR skills.