The issues of the evaluation system of Korean long-term care facilities and measures for improvement

Abstract

The objective of this study was to conduct a FGI with the administrative directors of nursing homes that will be subject to evaluation in 2018 and the external evaluators, to identify issues with the current evaluation system and measures for improvement. An analysis of the FGI led to 15 sub-themes and 4 essential themes is as follows. The four essential themes were “distrust in the evaluation system,” “evaluation indexes that make want to give up on the evaluation,” “lack of preparation for on-site evaluation” and “lack of evaluation indexes to measure service quality.” As an improvement measure, First, a third-party evaluation system or a multi-layered evaluation system can be adopted to provide an objective review. Second, a multi-layered evaluation system will also help shift the evaluation away from a focus on document systems towards securing better quality in services for the elderly residents living at these types of facilities.