Implementation of Digital Public Service Malls for Medical and Health Workers in Jombang Regency

Abstract

The Digital Public Service Hall (PSH) is an innovation in public services that integrates various administrative services through a digital platform. Through PSH Digital, people can access administrative services easily without having to come directly to the service office. This innovation is expected to be able to speed up the bureaucratic process, improve service efficiency, and provide a better experience to the community. This study aims to analyze the implementation of Digital PSH for medical and health personnel, as well as identify obstacles and solutions in its implementation. This research is qualitative by using Edward III's policy implementation theory, which includes communication, resources, disposition, and bureaucratic structure as indicators of success. The results of the study show that the implementation of the Digital Public Service Hall (PSH Digital) in Jombang Regency has succeeded in improving the administrative efficiency of medical personnel, by reducing the time for obtaining permits from three days to one day. Most medical personnel are satisfied with fast and transparent services, although there are still challenges such as internet network constraints and digital literacy. In addition, there is still the possibility of limitations in the digital skills of healthcare workers, which could hinder the full adoption of these services. The proposed solutions include infrastructure improvements, intensive training, and inter-agency coordination to ensure program effectiveness. This implementation is considered to have great potential to improve administrative efficiency and quality of health services, even though it requires continuous support