Measuring Impact of Cloud Computing and Knowledge Management in Software Development and Innovation

Abstract

For organizations, knowledge is a valuable intangible asset that should be obtained, preserved, shared, and applied to assist decision-making. Cloud computing and knowledge management systems bring together technology and organizational methods to help organizations manage their knowledge and enhance their performance. This work investigates how organizations adopt software development and distribution innovation models using ubiquitous computing more specifically cloud-based software services appraise knowledge management (KM) practices. A combined hybrid research model has been developed using extended Technology Acceptance Model (TAM) and Technology-Organization-Environment (TOE) with KM practices. Series of statistical results using structural equation modeling performed on data collected through an online survey from 983 professionals working in distributed software development (DSD) and innovation worldwide are used to put hypotheses to the test. The results of the study indicate that KM practices (knowledge accessibility, storage, application, and sharing) along with TOE (complexity, compatibility, relative advantage, security, privacy and trust, and reputation) have a substantial and positive impact on the adoption of cloud-based software services. Coordination and communication concerns are the backbones of successful practicing distributed development and innovation. Furthermore, results indicate acceptance of the moderating role of geographical (cultural) difference in examining the impact of KM practices and cloud services.