IoDEP: Towards an IoT-Data Analysis and Event Processing Architecture for Business Process Incident Management

Abstract

IoT is becoming a hot spot area of technological innovations and economic development promises for many industries and services. This new paradigm shift affects all the enterprise architecture layers from infrastructure to business. Business Process Management (BPM) is a field among others that is affected by this new technology. To assist data and events explosion resulting, among others, from IoT, data analytic processes combined with event processing techniques, examine large data sets to uncover hidden patterns, unknown correlations between collected events, either at a very technical level (incident/anomaly detection, predictive maintenance) or at business level (customer preferences, market trends, revenue opportunities) to provide improved operational efficiency, better customer service and competitive advantages over rival organizations. In order to capitalize the business value of data and events generated by IoT sensors, IoT, Data Analytics and BPM need to meet in the middle. In this paper, we propose an end-to-end IoT-BPM integration architecture (IoDEP: IoT-Data-Event-Process) for a proactive business process incident management. A case study is presented and the obtained results from our experimentations demonstrate the benefit of our approach and allowed us to confirm the efficiency of our assumptions.