Authority of nurse managers to resolve conflicts: A humanist perspective

Abstract

Theoretical framework: Phenomenon of study: Authority exercised by nurses is based in the referential of symbolic interactionism, giving meaning to their subjectivity. Objectives: To analyse how nurse managers apply authority in conflict resolution and its meaning. Methodology: Qualitative, descriptive research conducted in Portuguese health institutions. Thirteen nursing leaders of the highest management level participated in the study. Interviews were conducted. Then, the information was selected through the colorimetric technique to associate contents and confirm categories. The systematic and interpretative analysis was used to determine the symbolism of authority and conflict resolution. Results: The nurse manager has specific skills and characteristics in the affective dimension and capacity to help during conflict management. Authority acquires a humanised meaning to be applied with impartiality, justice and equality, taking into account the health needs of the citizen. Conclusion: The humanised intervention of the manager projects a strategy posture before the conflict, showing the integrating components: Nurse, process, institution and society.